PV
Phila V
1 reviews | Active since Jan 2017
09 Nov 2019, 10:10
Refund Query Not Resolved After 4 Months
What a very disgusting and sad experience with Capitec. My helper has been waiting for 4 months for an ATM dispute Query to be resolved. An incident was reported in August 2019, capitec sent an email for all call log documents to sent to email address: *** ***. All these documents were sent on 14 August 2019. 4 months we had to go to Capitec Branch to follow up.
We go to the Branch and it looks like all the information we provided on opening the incident are not known and this is just ridiculous.
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
11 Nov 2019, 14:19 I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction Kind regards
Capitec Bank
Capitec Bank's reply11 Nov 2019, 14:19
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction Kind regards
Capitec Bank
PV
Phila V's updateReviewer Update
13 Nov 2019, 11:10You have promised to resolve my issue within 5 days. It's the 5th day and I have not recieved any feedback from Capitec on my complaint. All recieved was a Hello Peter questionare from Capitec asking me if I would recommend Capitec to a friend or family member.
This is rediculous, how do you do such a survey without having resolved my matter or contact me for that matter.
This is rediculous, how do you do such a survey without having resolved my matter or contact me for that matter.
PV
Phila V's update13 Nov 2019, 11:10
Reviewer Update
You have promised to resolve my issue within 5 days. It's the 5th day and I have not recieved any feedback from Capitec on my complaint. All recieved was a Hello Peter questionare from Capitec asking me if I would recommend Capitec to a friend or family member.
This is rediculous, how do you do such a survey without having resolved my matter or contact me for that matter.
This is rediculous, how do you do such a survey without having resolved my matter or contact me for that matter.
Capitec Bank's replyOfficial
14 Nov 2019, 12:50Good day
As discussed telephonically, I confirm the matter has been dealt with.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I confirm the matter has been dealt with.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply14 Nov 2019, 12:50
Official
Good day
As discussed telephonically, I confirm the matter has been dealt with.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I confirm the matter has been dealt with.
Kind regards
Complaint Management
Capitec Bank