AN
Abigail N
1 reviews | Active since Dec 2025
14 Dec 2025, 09:14
Refund process
I purchase a voucher which I did not receive. Blu cancelled it on their side and capitec is suppose to refund me. This was in 7th November 2025. Customer service is a joke. I think I have spoken to about 20 agents, all saying the same scripted wording. Today is the 14th. Still not received it. Capitec bank processes a joke. Worst customer service I have ever experience.
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Capitec Bank's replyOfficial
14 Dec 2025, 10:37Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply14 Dec 2025, 10:37
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.