Refund of *****ulent Transactions

Good Morning,

I have attempted to do a purchase via the OneDayOnly Deals website on Instagram On the 17th April 2024,and was then redirected to another page to complete my R190 transaction ,where I needed to enter my bank details. After doing that ,it said : Thank you for entering SweepStakes. Then the R190.25 was deducted from my account ,and then another amount of R527.09 Which I did not authorise was also debited. I called Customer Services ( Pls see attached Call Recording) to log a *****ulent transaction dispute ,and the consultant explained that because its an online purchase They cannot reverse the transaction but he can log a Dispute and inquired if I tried to contact the Merchant,which I confirmed I did try calling ,but just takes me to an engaged tone. He did not advise that I would need to change my card. The 22nd another amount of R157 was attempted ,but due to insufficient funds the transaction declined. This morning the 29th April another amount of R1527.09 was deducted ,and this could have been avoided should the telephonic consultant @ Customer Care advised me that I need to stop & change my card. I went into a Branch this morning,and was assisted by Duran,and he called the Client Services Call Centre,logged another dispute for me,and also advised that I need to email the Merchant ( *** - Please see attached email ) and should I get correspondence from them,there might be a chance of getting the transactions reversed / stopped.

I am extremely upset & desperate to get my money back .

Kind Regards

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From: Tasneemah Jacobs <***> Sent: Monday, April 29, 2024 10:28 AM To: Tasneemah Adams | Admin Plus <***> Subject: Fwd:

---------- Forwarded message --------- From: Tasneemah Jacobs <***> Date: Mon, 29 Apr 2024, 09:58 Subject: To: <***>

Good day,

I have had 2 transactions deducted from my bank account, that I have not authorised, I have approached and disputed it with my bank, but they have also advised me to contact you and have you reverse the transactions. The 1st amount was in the 17th April for R527 and the 2nd transaction was this morning the 29th April for R527, can I please urgently be assisted.

Kind regards Mrs. Adams