Refund of incorrect charge

I am writing this review with a growing sense of frustration and disappointment as my last 3 emails to consultant Kelly Hector have been dismissed with complete disregard for the matter at hand.

Following the tremendous inconvenience caused by the malfunctioning card with which Capitec issued me, I lodged several complaints and sent multiple emails to your team. Each time, my case was assigned to a different consultant, none of whom had the commitment to follow through on resolving this matter. Kelly Hector in particular assured me that the replacement fee associated with the issuance of the new card would be waived. However, several emails later, I have yet to receive a refund of the replacement charge which was erroneously deducted from my account.

I demand immediate action from Capitec regarding this matter, which has gone on for far too long without resolution. Issue an immediate refund of the card replacement fee, as was promised by Hector.

I expect immediate acknowledgement of this complaint and a precise timeline for the refund which I am owed.