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Vuyiswa S

1 reviews | Active since Mar 2019

19 May 2026, 13:46

Refund not returned

I have opted to cancel my funeral cover with Capitec on the 7th of May this year at a branch in Campus Square the consultant assisted me ,I made her aware that I want my premium refunded she told me that she will log a call for a refund but till this day the money has not been refunded back.

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Replies (5)
Capitec Bank
Capitec Bank's reply19 May 2026, 14:37
Official
Hello, you are through to Sihle N, Please allow me a few minutes to fami****ise myself with your query.
Capitec Bank
Capitec Bank's reply19 May 2026, 14:38
Official
Please share a bit more detail so I can assist you correctly Please confirm your Id number so I can have a look.
Capitec Bank
Capitec Bank's reply19 May 2026, 14:42
Official
Are you still with me?
Capitec Bank
Capitec Bank's reply19 May 2026, 15:30
Official
I appreciate your patience and understanding during this chat 💐. Are you aware you can dispute transactions on the app for free without having to call in. We’d also love to hear your thoughts about the service you received today. Your feedback helps us improve and continue providing excellent support If you’re happy with my service, you will receive a survey with rating from 1-5. How would you rate my service? 1 Very bad 😔 2 Bad 😧 3 Okay 😏 4 Good 😊 5 Very Good 😀
Capitec Bank
Capitec Bank's reply19 May 2026, 15:35
Official
It has been a pleasure assisting you today. Thank you for chatting with Capitec Bank we’re always here when you need us.