LN
Luntukazi N
1 reviews | Active since Dec 2018
29 Dec 2025, 09:38
REFUND NOT REFLECTING
I am writing to request urgent assistance regarding a CashSend transaction I made on 28 November 2025. The recipient did not redeem the money, and when I checked the status, it shows as “Refunded.” However, the refund has not reflected in my account. Please assist by investigating this matter and confirming: The status of the refund, and When the funds will be credited back to my account. If needed, I can provide the CashSend reference number and any additional details required.
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Capitec Bank's replyOfficial
29 Dec 2025, 10:35Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply29 Dec 2025, 10:35
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's replyOfficial
30 Dec 2025, 11:40Hello LUNTUKAZI
With reference to our telephone conversation. I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank
With reference to our telephone conversation. I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank
Capitec Bank's reply30 Dec 2025, 11:40
Official
Hello LUNTUKAZI
With reference to our telephone conversation. I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank
With reference to our telephone conversation. I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank