REFUND MY MONEY PLEASE

It has been over 3 days that I have logged a dispute and request for refund. That, I did confirm with Capitec's excellent call center. However, they could not give me a number that I could get use to get in contact with the specialists that have my "case" because "they do not get calls from clients". If and whomever is going to get this complaint, should understand the urgency of my situation. I need my money back and have sent numerous emails, proving the unfair deduction. So "specialist" please hurry up, because this is not a task that should be too difficult, since I did provide all the documents as requested. Nice "tracking" on WhatsApp but there has been no movement on my request.