Refund my money

I am writing this with tears in my eyes and my baby crying next to me. Today, Capitec took R441 from my account — money that I was going to use to buy food for my child.

That was the only money I had to feed my baby today. We have nothing to eat. I even cancelled the policy, thinking the deductions would stop, but still Capitec took the money. I called for help, but no one could assist me. Every time I spoke to a consultant, I was transferred to another person, and no one gave me answers.

Tell me, Capitec — what must I feed my baby tonight? How can a bank that claims to care for its customers take from those who already have so little?

I am heartbroken and disappointed. All I ask is for someone to take responsibility and return my money. I trusted Capitec with everything, and now I feel so disappointed