TM
Tshepiso M

1 reviews | Active since May 2015

18 May 2015, 10:21

Refund My Money

Pay day and 6:30 in the morning, I go use an ATM to withdraw money. The closest ATM is a Standard Bank ATM. My Capitec card is retained by the ATM. Then I start getting sms's that I made withdrawals elsewhere. by the time I get to the bank all my salary was withdrawn from my account. A day later Standard Bank apologies for the ATM clich?s of the 24 April and refunds their clients. I get a call from Capitec 22 days later with feedback on the matter and I am told, I might have as well given the culprits my ATM card and the pin because they will not refund me my money. This bank blames me on the ***** into my account...If only I could get my salary in cash I would avoid such issues with this institution.

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Replies (1)
Capitec Bank
Capitec Bank's reply18 May 2015, 11:07
Official
Hello TshepisoMak,

I acknowledge your posting, and have referred it to Candice Dawson for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank