PT
Peggy T
1 reviews | Active since Oct 2019
03 Feb 2025, 16:36
refund me
Iam unable to reverse a payment taken from my account why the hell is that. Now please put back th R155+ deducted asap . Spike to your chat agent and she was not able to help . I need my money back . I have 2 new policies that should not be active now . Tried chating to u guys the other day when I got an sms but system tool me from Pilar to post. Put my money back
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Replies (3)
Capitec Bank's replyOfficial
03 Feb 2025, 18:37Good day Peggy T, we acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
Capitec Bank's reply03 Feb 2025, 18:37
Official
Good day Peggy T, we acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
PT
Peggy T's updateReviewer Update
04 Feb 2025, 17:56Capitec is deciding for me when and how I should have a policy. They refusing to give my money back . That's is *****ing isn't? Shaakir Thomas did a whole lot of c
Back and forth with me on chat 1st that is very poor service dealing with a client t like that at no point did he offer to call me for a clear understanding but kept telling me that they keeping my money and am forced and covered 🤮 this bank I have heard it I dnt want a policy in Feb I did say as been dealing with my kids and school staff my debit order should be March 1st. I want my money now . And was ot told if the chat ended with Shaakir Thomas he just left me hanging and moved on ! How rude is that
My complaint remains unsolved and poor service rendered
Back and forth with me on chat 1st that is very poor service dealing with a client t like that at no point did he offer to call me for a clear understanding but kept telling me that they keeping my money and am forced and covered 🤮 this bank I have heard it I dnt want a policy in Feb I did say as been dealing with my kids and school staff my debit order should be March 1st. I want my money now . And was ot told if the chat ended with Shaakir Thomas he just left me hanging and moved on ! How rude is that
My complaint remains unsolved and poor service rendered
PT
Peggy T's update04 Feb 2025, 17:56
Reviewer Update
Capitec is deciding for me when and how I should have a policy. They refusing to give my money back . That's is *****ing isn't? Shaakir Thomas did a whole lot of c
Back and forth with me on chat 1st that is very poor service dealing with a client t like that at no point did he offer to call me for a clear understanding but kept telling me that they keeping my money and am forced and covered 🤮 this bank I have heard it I dnt want a policy in Feb I did say as been dealing with my kids and school staff my debit order should be March 1st. I want my money now . And was ot told if the chat ended with Shaakir Thomas he just left me hanging and moved on ! How rude is that
My complaint remains unsolved and poor service rendered
Back and forth with me on chat 1st that is very poor service dealing with a client t like that at no point did he offer to call me for a clear understanding but kept telling me that they keeping my money and am forced and covered 🤮 this bank I have heard it I dnt want a policy in Feb I did say as been dealing with my kids and school staff my debit order should be March 1st. I want my money now . And was ot told if the chat ended with Shaakir Thomas he just left me hanging and moved on ! How rude is that
My complaint remains unsolved and poor service rendered
PT
Peggy T's updateReviewer Update
01 Mar 2025, 23:37Why have u gone to my account againg after the mess and stund you pulled in feb. I spoke to the guy un length and this again .I request that the charge be reversed immediately, and I would appreciate a prompt resolution to this matter. Please provide me with written confirmation of this action, along with any necessary details explaining why the was a deduction made again on my accout.I request that my mone be reversed immediately, and I would appreciate a prompt resolution to this matter.
PT
Peggy T's update01 Mar 2025, 23:37
Reviewer Update
Why have u gone to my account againg after the mess and stund you pulled in feb. I spoke to the guy un length and this again .I request that the charge be reversed immediately, and I would appreciate a prompt resolution to this matter. Please provide me with written confirmation of this action, along with any necessary details explaining why the was a deduction made again on my accout.I request that my mone be reversed immediately, and I would appreciate a prompt resolution to this matter.