Refund made but no money in my account 5 days later

I have had it with Capitec!

On Friday the 6th of April at about 8.15 am I had a purchased refunded to my account via the eft machine. The guy at the store advised that this could reflect by midnight which I was ok with. On the 7th of April I went to Capitec branch in Blue Route mall and I think the guy I dealt with was Kyle. Kyle advised me that the money will reflect within 48 Hours, I was still fine with this. I left it and figured that the cash will reflect by Tuesday. Tuesday came and no money reflected, I then made my way to the Tokai branch, the lady I dealt with there advised me now that it could take 14 days!!!! 14 days to get my own money which was refunded on the 6th of April. How can it take that long to get money refunded to you. I was told they cannot search for the refund they cant help me with anything. A bunch of Bull****! I have daily expenses that needs to be cover how do I cover this when I am waiting 14 days for my own cash not even a cheque deposit takes that long, an eft take about 48 hours normally its done sooner. I have so had it I am done with Capitec.

I have been with Capitec bank since 2006 if im not mistaken 12 years banking with you guys and this is my experiences with you guys over the past year. Previous experiences with Capitec last year alone: 1) I was looking for a loan last year to purchase a house I needed about R250000 you guys offered me R6000 over 3 months 2) I app**** for a credit card seeing that I have been banking with you guys for so long, then my application was declined however I could get a personal this time I think it was for 6 month. 3) This year I wanted a Personal loan for home improvements and you guys were willing to give me R51000 with the condition to consolidate whatever accounts I had and pay you back over a term of 14 months!!!

This from the bank I banked with for 12 years.

When applying for my bond FNB made me an offer, which I have no dealings with at all. Nedbank offered me a Credit card ( once again I had no dealings with them) RCS is offering me credit cards

Capitec has nothing to offer me, after all this time I am leaving you guys the fees I pay monthly I can get a good package with one of the other banks.