SN
Sepamla N
1 reviews | Active since Mar 2021
06 Jun 2026, 11:48
REFUND FROM TEMU :PO-***-D01
On the 30th I placed an order by Temu but later on I find out the order is 1 item and expensive for the money no 0 items added I requested a refund fine the refund it and send the proof but Capitec is delaying it I've been waiting my money show
pending status on a App and I sent the an email no response. I visited the branch yesterday the lady left me there I asked one to help me she's the one gave me the email address.
I need that money urgently for my toddler please today at least.
Authorization code :407 662
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
06 Jun 2026, 12:42Good day 😊
I’m really sorry about this, I understand how stressful it must be, especially when you need the money urgently for your toddler 💙.
When a merchant like Temu processes a refund, they usually provide a reference (like your authorisation code) and their own refund timeframe which is sometimes 14-21 days that is written on the refund to keep you informed.
This can sometimes take a few days to reflect, depending on their process.
Please note that we are not able to speed up the refund, as it is processed by the merchant and we can only reflect the funds once we receive them.
✅ What you can do next:
You are welcome to share the refund proof with us so we can guide you further
You can also follow up directly with Temu regarding the status of the refund
We’re happy to help keep you informed every step of the way.
Thank you for contacting Capitec.
Capitec Bank's reply06 Jun 2026, 12:42
Official
Good day 😊
I’m really sorry about this, I understand how stressful it must be, especially when you need the money urgently for your toddler 💙.
When a merchant like Temu processes a refund, they usually provide a reference (like your authorisation code) and their own refund timeframe which is sometimes 14-21 days that is written on the refund to keep you informed.
This can sometimes take a few days to reflect, depending on their process.
Please note that we are not able to speed up the refund, as it is processed by the merchant and we can only reflect the funds once we receive them.
✅ What you can do next:
You are welcome to share the refund proof with us so we can guide you further
You can also follow up directly with Temu regarding the status of the refund
We’re happy to help keep you informed every step of the way.
Thank you for contacting Capitec.
SN
Sepamla N's updateReviewer Update
07 Jun 2026, 09:18Your refund has been transferred to your financial institution for processing and they will be responsible for sending the refund to your account. Below is your refund letter, which contains information about the refund amount, the refund method, and the authorization code for your transaction. If you find that your refund has not arrived after a timeout period, you will need to contact your bank and provide them with the authorization code to request them to validate or reminder the refund.
☝️This the message I get from Temu and they refunded me but my bank is responsible for this money and why I get the first refund quick last Saturday I was supposed this one I get it same day or day after.authourization code is there I face you and the branch must check my emails too I attached everything.
☝️This the message I get from Temu and they refunded me but my bank is responsible for this money and why I get the first refund quick last Saturday I was supposed this one I get it same day or day after.authourization code is there I face you and the branch must check my emails too I attached everything.
SN
Sepamla N's update07 Jun 2026, 09:18
Reviewer Update
Your refund has been transferred to your financial institution for processing and they will be responsible for sending the refund to your account. Below is your refund letter, which contains information about the refund amount, the refund method, and the authorization code for your transaction. If you find that your refund has not arrived after a timeout period, you will need to contact your bank and provide them with the authorization code to request them to validate or reminder the refund.
☝️This the message I get from Temu and they refunded me but my bank is responsible for this money and why I get the first refund quick last Saturday I was supposed this one I get it same day or day after.authourization code is there I face you and the branch must check my emails too I attached everything.
☝️This the message I get from Temu and they refunded me but my bank is responsible for this money and why I get the first refund quick last Saturday I was supposed this one I get it same day or day after.authourization code is there I face you and the branch must check my emails too I attached everything.
SN
Sepamla N's updateReviewer Update
07 Jun 2026, 09:20You are ****** talk to that merchants to speed up my money as it shows pending of a app
SN
Sepamla N's update07 Jun 2026, 09:20
Reviewer Update
You are ****** talk to that merchants to speed up my money as it shows pending of a app
SN
Sepamla N's updateReviewer Update
07 Jun 2026, 09:27Please open a merchant refund trace/dispute for me.from the 30th of May up to now is too long I'm upset and I'm loosing my patients
SN
Sepamla N's update07 Jun 2026, 09:27
Reviewer Update
Please open a merchant refund trace/dispute for me.from the 30th of May up to now is too long I'm upset and I'm loosing my patients