Refund

Capitec says they won't be able to do a refund for me. They says the only thing they can do is to give me contact details of the online company (which I don't know) that deducted the amount from my account to phone them to ask for the refund by myself not them, because it's not their problem that I don't look after my banking details that were used for the purchase. Since then they said they will send me the online company details to phone the online company and ask for refund.