refund

on June 02, 2023, I send myself cash. via cash send app course didn't have my card with me, in one of their sparks atm. what happen is the atm did not dispense money. but gave the receipt. that said money collected. I called the store manager, and he told me that the atm did not have money but must go to the branch and tell them what happen, and he will my witness. i did so but capitec is taking me from pillar to post now they are saying they will never refund me course the money was collected. when i ask them who collected my money, they can't answer me . so i complain on the banking ombudsman. still waiting for the respond