Refund

I deposited money into my credit card on 20/08/2021. When I tried to move the money back into my account the app did not allow me so I went to the Rosebank mall on the 25/08/2021 to query the matter and I was informed that the credit card was blocked because I owe Capitec money. I explained that I'm under debtreview and did not know that the credit card is blocked. The guy at the branch sent an email to CCS and I advised me to wait for 3 - 5 days. On 1/09/2021 the money was still not in my account so I I went to the branch at Westgate Mall Roodepoort where I was told that they need to log the matter again and I wasasked to wait 3 - 5 days. On the 6 /09/2021 I went back to the branch and I was told to wait until the 10 / 09/ 2021. Today is the 9/09/2021 I decided to fall up and I was informed by CCS agent that the matter has not been assigned to any assessor. My call got cut, I called back and spoke to another agent who said that the previous agent already escalated the matter to the team leader and the turn around time is 5 hours but she asked me hold. She never got back to and I ran out of airtime. No one called me back. I'm so frustrated. I don't want to hear anything, I just want the money back.