KR
Katlego R
1 reviews | Active since Oct 2019
19 Nov 2025, 10:58
Refund
On the 16th of November I bought blu voucher for R1080 only to found out that busbet takes up to R1000 max.i watsapp and called blu approved support n the ticked was canceled and not redeemable.They referred me to capitec...I watsaap capitec the lady indicated the refund will takec24 hours and I did screenshot ;yesterday I followed up they 5 business days.Both companies you can see the collaboration is very weak.no one want to take responsibility As capitec client I'm disappointed.
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Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
19 Nov 2025, 13:03Good day Katlego
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply19 Nov 2025, 13:03
Official
Good day Katlego
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
KR
Katlego R's updateReviewer Update
19 Nov 2025, 13:57I can not wait for so long.you can access my account.All you need is there.all voucher history are there
KR
Katlego R's update19 Nov 2025, 13:57
Reviewer Update
I can not wait for so long.you can access my account.All you need is there.all voucher history are there
KR
Katlego R's updateReviewer Update
19 Nov 2025, 15:02Blu approved support mention to come to you as my bank.If it's canceled meaning it was not used.please refund my money As soon as possible
KR
Katlego R's update19 Nov 2025, 15:02
Reviewer Update
Blu approved support mention to come to you as my bank.If it's canceled meaning it was not used.please refund my money As soon as possible
KR
Katlego R's updateReviewer Update
21 Nov 2025, 09:43Day 5 and no feedback...Monday I was promised 24hours;Tuesday I was told 5 business days;wedsday I wrote to you.Thursday I was told that no Escalation was done; shel escalate Friday blu label distributors called and said they have passed credit to capitec n the only thing you say is sorry for the inconvenience.i don't need sorry I need my monry
KR
Katlego R's update21 Nov 2025, 09:43
Reviewer Update
Day 5 and no feedback...Monday I was promised 24hours;Tuesday I was told 5 business days;wedsday I wrote to you.Thursday I was told that no Escalation was done; shel escalate Friday blu label distributors called and said they have passed credit to capitec n the only thing you say is sorry for the inconvenience.i don't need sorry I need my monry