Refund

It's been 2 month since I wait for my refund on the policy that has lapsed ,tried calling the customer service,tried sending email on the complaints but still nothing has happened,Capitec is a **** on the policy that can not be reversed as if you own them .I managed to reverse the money on the app which didn't go in to my account,, until I get my refund I will go to every level on shaming and naming Capitec.