Refund

Case ***, I have finally received a call regarding this case I log, the consultant advised me that i will not be refunded on the grounds that i went into my app during the day. So here is the Scenario, Capitec has two ATMs only in "Eldorado Park" as i highlight it in , inverted commas , as some people has a tendency to label areas as to what happens in location areas and we are all different people, with different motives, so as I approach the shopping complex , I notice that the Capitec ATM's queue's are long, so avoiding the wait as it is late and my monthly salary which they have proof and can see that its my monthly salary that came through A bit early now in the month of September and it is even referenced on my bank statements app and basically on their systems, I decide to go to the nearest bank , noticing the inconvenience already caused, I proceed to the Standard bank ATM WHERE THERE IS SURVEILLANCE CAMERA"S I insert my card and it swallows my card and I press cancel at that point and no card comes out. I start panicking like a normal human been would and i select the option cancel card forgetting its a Standard bank ATM thinking all banks work in conjunction to stop cards at that point, First thing i think of it calling my bank at that point as I always have airtime in my device and early on i monitored my account as i was aware i am getting my salary early that day and i had airtime in my phone and i used the app, under the impression the app just runs on airtime only and sometimes my sms notifications are delayed . So panicking at the Standard bank ATM I immediately decide to go to the nearest store in the shopping complex to call my bank and buy airtime keeping in mind their i queues the people of the 25th and other that got paid that day are in the store and i have no control of that so while i am in a queue waiting to buy the airtime to call my bank i go on my app and it takes long , just taking chances and there it opens and i quickly navigate through it and i see the option to stop the card as i never did this before , remembering in my state at that point and i stop the card on the app and i still bought the airtime to confirm with my bank is it stopped , now dont get me wrong i take into consideration my banks precautions methods to analysis ***** and discrepancies , so if this happened to me the first time ever since banking with Capitec Bank they have no consideration that a withdrawal was done of R2000 while i was trying to do the correct methods to stop my card to prevent this from happening and there is proof they come back after how many days after stating 8 days they will call me telling me that they will not refund me !!!!! NO CONSIDERATION MAYBE THIS MUST HAPPEN TO THEM THEN MAYBE THEY WILL MAKE EXCEPTIONS , AS SOON AD YOU HAVE A PROBLEM AND AN INJUSTICE WAS DONE TO YOU AS A CUSTOMER THEY WONT GO THE EXTRA MILE AS WELL AS TAKING ALL EVIDENCE INTO CONSIDERATION NOT FULL INVESTIGATING BUT EASY TO PROMOTE THEIR BRAND AND GET NEW CUSTOMERS, WHAT ABOUT YOUR EXISTING LOYAL CLIENTS , WHO NEVER HAVE A PROBLEM AS SOON AS SOMETHING HAPPENS AND WE ARE inconvenienced and hard earned money is been taken , who takes ownership can you rely on your bank , but they quick to debit for card replacements saying they will refund you but they dont personalize your card and you must go to another branch because that branch has a card issuing problem for how long , I HOPE YOUR CEO IS PROUD OF THIS BANK THAT HE IS REPRESENTING IN SOUTH AFRICA UP AND COMING THAT < WHICH IS SO SAD IN SUCH A BAD ECONOMY BANKS SUCH AS CAPITEC SHOULD BE RETAINING THEIR CUSTOMERS THROUGH EXCELLENT SERVICE AND ASSURITY !!!! WHAT A DISGRACE A MONEY MAKING BANK THATS ALL ITS SAD AND I WILL BE PROCEEDING TO CLOSE THIS ACCOUNT , FNB Would be glad to have me as a client and assist me if my card is swallowed by an ATM and unauthorized money is going off my account and they would refund me if that ever has to occur doing full investigations considering every including Surveillance as well , as i have proof i am not a damn ***** i work hard and pay my taxes a honest hard working law abiding citizen and i was not going to go so far fro my hard earned money gone ****** from me !!!!! dont attempt to even call me , i will do my part and make sure not to bank with you any more and not even recommend you as a bank its sad and its a disgrace !!!!