DM
Dimakatso M
1 reviews | Active since Oct 2019
24 Feb 2020, 10:50
Refund
I accidentally transferred R3000 into my credit card account which is no longer active and they said I should send a email to get a refund which will reflect after 3 days the email was sent on the 17th february when I call they give me a round around all I need is the refund this is my far the worst service ever
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
24 Feb 2020, 15:12I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply24 Feb 2020, 15:12
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
DM
Dimakatso M's updateReviewer Update
25 Feb 2020, 12:34Yesterday received a refund of 1300 which is not even 50% of what I transferred I acknowledge that I had an outstanding balance but the agreement was I pay my debt of on monthly installments so please make me understand why didnt I recieve the full refund I've been down this road with capitec nd now its frustrating
DM
Dimakatso M's update25 Feb 2020, 12:34
Reviewer Update
Yesterday received a refund of 1300 which is not even 50% of what I transferred I acknowledge that I had an outstanding balance but the agreement was I pay my debt of on monthly installments so please make me understand why didnt I recieve the full refund I've been down this road with capitec nd now its frustrating