Refund

Unreliable bank: on the 17th of December I have sent my Mom money to buy Christmas gift via pay shap using her cellphone number(amount of R1500.00 from account number ***xx3834 at 10:33 to Nedbank acc)till today she has not received the money and she is in Limpopo and also old to run around printing out statements,I tried all Capitec consultants to assist allocating this transaction as my app showing transactions successfully sent to Nedbank and they acknowledged the receipt but her 90 days bank statements doesn’t have that transaction,

Now I got last hope from the lady called Boitumelo to maybe escalate for the 7th time,tomorrow almost new year and my Mom still in pain or empty promises from me as her Son,this is really unacceptable and I’m unable to contact nor go to Nedbank as they are middle men or third party,

This Capitec only good when you are still in High school because if they knew or were well trained then Nedbank weren’t gonna give such juvenile response saying money was successfully received,by who because i verified my Mom’s contacts,initials and Surname and all were correct?

Surely Nedbank suspends department can see exact amount not allocated anywhere it’s impossible to loose such financial tracking,i hope this will be resolved and never again that’s why people with big monies aren’t using such banks there’s no strict procedures in place