Refund

On the 9th of march I made a withdrawal using my capitec card at a Standard bank atm in Nicol Way Bryanston. The machine did not tak out the money but I got a notification that the money had left my account. Standard bank said i should contact capitec to request for the money to be reversed. Its been 6 days now and the money hasnt been reversed, i have been calling capitec and they give me the same excuse that its going to take 30 days. I need the money back in my account because i have use for it. As im typing this im have been put on hold. I dont know how many consultants and team leaders i spoke to who promised me that they will make this a priorety. Up until this problem I have been happy with capitec but this has really put me off. I really hope this will find someone who will assist me and get my querry sorted out. I can be contacted on ***<br> <br> Regards<br> <br> Zuko Mketi