REFUND

On the 26th of April I purchased data using my capitec card. The R559 worth of data and the R249 worth of data on the same date. To date I never received my data. Capitec asked me to call Telkom as the funds went through. I submitted my statement to Telkom as it showed the transactions and Telkom investigated and concluded that the problem lies with Capitec as they never received the money. I am sent from pillar to post and I called Capitec and my airtime runs off as I am asked to hold the call forever.

I am asking for Capitec to refund my funds back to my account with immediate effect. It has been two months and I never received my goods. Why deduct my funds and keep quiet and not refund when the services were not received. I am sick and tired of going back and forth with Capitec and Telkom.

I request that my funds be returned to my account with immediate effect.