TS
TEBOGO S
1 reviews | Active since May 2011
24 Dec 2021, 15:19
Refund
Hi, yesterday I spoke to some rude guy. I decided to lodge a formal complaint here. I got debited of a funeral cover which I cancelled. I phoned to request for refund, this rude dude tells me that I cant get a refund because I was covered for accident, I was supposed to cancel before debit. Please refund me or explain why it would make a difference to cancel before debit?
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Replies (2)
Capitec Bank's replyOfficial
24 Dec 2021, 16:04Good day TEBOGO
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply24 Dec 2021, 16:04
Official
Good day TEBOGO
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
22 Feb 2022, 12:38Hi TEBOGO
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply22 Feb 2022, 12:38
Official
Hi TEBOGO
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank