Refund

On the 25th of Nov, I made a payment on Alieexpress using my capitec card details and the transaction failed due to ' Limit exceeded' I then increased my limit but the payment could not be processed. On the same day I transfered the funds to my Tymebank account and was able to make payment. To my surprise, a payment went through from my capitec account even though my balance was less than R10 which led to my capitec account having a negative balance of R1616.89. When I got paid capitec deducted the said amount however the alieexpress merchant claim to have not receive payment for the second order. I thereby request Capitec to credit my account with R1616.89