LK
Lesley K
1 reviews | Active since Sept 2024
28 May 2025, 13:04
Refund
Failure to provide feedback or refund on a double payment on my Capitec funeral policy, was told this would be resolved and get my refund by yesterday but till now still no feedback, no refund I'm still told it's actively being investigated. This is an investigation that could take probably less than 24 hours. Went to the bank on Monday to report the issue and was told it will take 24 hours which was supposed to be yesterday (Tuesday) and yet today it's Wednesday. This clearly shows the level of incompetence on Capitec team that deals with investigations. I want my refund and I want it now.
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Replies (2)
Capitec Bank's replyOfficial
28 May 2025, 14:36Good day Lesley,
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply28 May 2025, 14:36
Official
Good day Lesley,
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
LK
Lesley K's updateReviewer Update
29 May 2025, 08:50Im disappointed in the fact that it takes you long to resolve this issue which is just a minor thing to solve in less than 24 hours. Capitec is failing in this resolving matters.
LK
Lesley K's update29 May 2025, 08:50
Reviewer Update
Im disappointed in the fact that it takes you long to resolve this issue which is just a minor thing to solve in less than 24 hours. Capitec is failing in this resolving matters.