Refund

My wife and I signed up for debt review on 23.03.22 we were assisted by Thomas Mahamba from Debt Busters.He told us that if we signed up on the 24.03.22 all our debit orders will go through and the will be no refund.But if we signed up on the 23rd we will be refunded by Monday or Tuesday.He did send capitec an email to cancel debit orders and refund us but till this day capitec hasn't refunded us and we don't have any money.So what if Capitec and old mutual don't cancell the debit orders and continue taking money even when we are on debt review.This is bad service from them.Can they just refund us so we can buy food because we used to take money from access facility but now we can't because they closed it due to debt review but they can't refund us.Capitec please refund us.