Refund

On the 26th of April I made an online booking. I didnt realise at the time that the bank was offline so later that evening I received SMSs that the two bookings went through. I called capitec and Siyavuya Langa didnt even hesitate to tell me that they were still offline without even checking my account. I then insisted she checks it which she did. I was then told the matter will be escalated to card division. I went to the branch a acouple of days later to follow up but I was told to contact Ster Kinekor. I have ben sent from pillar to post by both companies . Its been just over two weeks and still no refund.