reference number:***8

im a loyal client of Capitec and feel I have been wrongfully disadvantaged by my bank, last night 21/01/2018 I wrongfully transferred an amount of R3000 to a wrong cell number which is 079(267)8824 instead of the correct number which is 079(627)8824,when calling the bank they fail to assist me with getting the money returned to my account where it is evident that I have made an error and I need it rectified as its proven that im the rightfull owner of the money and not the wrong client I sent it to,why must I be told that they need permission from the wrong person to release my money and that if they are unable to get that permission or get hold of the person in question then they wont be able to get my money back, it’s my responsibility to log a civil case against that person,its quite obvious that they wont get hold of that client because the number doesn’t even work,I have been calling it since last night and its on voicemail,why is it so difficult for them to either send the money back to me and charge R5 recall fee,or send it to the correct intended client,and should they not be able to get hold of that client for a whole month or two, then that means somebody would wrongfully have access to funds that don’t belong to them,that alone is a crime and they shouldn’t be protecting a ******** they should be protecting me their loyal client who has made an honest mistake of mixing cell phone digits, what’s the use of these bank laws if they aren’t going to be for the purpose of protecting their clients against the worst kind of financial loss, why must they be so much red tape when the matter is obvious that the person received money that wasn’t theirs, and I have provided all the evidence that the money belongs to me, and it’s clear that the client has no alternate number for them to contact him/her it is quite obvious that this number doesn’t work so they will never be able to get the so called permission they say is needed for me to get my money

I plead that your assist me in resolving this matter urgently to receive my funds since these funds are needed for an urgent matter,and I don’t believe anybody can afford to just lose R3000 and it be taken lightly as if I was making a donation,and what saddens me the most is that this money is for funeral arrangements for this coming weekend,should these arrangements stop because of this so called permission the bank says it needs? that is so insensitive and wrong of them,its no way to treat a human being,this just adds to the stress I already have of losing a close loved one

Urgently resolve this matter i need this money back,and the more time wasted in resolving this matter,the more the stress for me with regards to the funeral arrangements everything is at a standstill just because of this minor error which im sure can be easily resolved by them,but but instead power is been given to a stranger who must give permission to give my money back and that permission can not be received because the number doesn’t work and they don’t have an alternate number,why now must I suffer such pain and misfortune at such a critical time of my life,this is insensitive.

Khwezi Khumalo on ********** 064