NL
Naledzani L
1 reviews | Active since Jan 2019
04 Jul 2020, 07:18
Reference number - (***8) Fwd Cash sent not redeemed - System challenges
It's almost 3 days since I tried 2 access Cash that I sent on the 1st. I sent the email below requesting assistance but not even an acknowledgement. I went to a Branch at Wonderpark Shopping Centre in Akasia, Pretoria where they called the Call Centre and I was advised that I will receive an SMS to provide me with the option of whether they reverse money into the Account or credit the Cash send within 24 hours. Neither was done. May I please have my money. I need my money. The bank must take responsibility for its system issues. Thank you
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
06 Jul 2020, 08:59I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply06 Jul 2020, 08:59
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
08 Jul 2020, 15:40Good day Naledzani, L,
As discussed telephonically, I confirm the matter has been dealt with.
Kind Regards,
Capitec Bank
As discussed telephonically, I confirm the matter has been dealt with.
Kind Regards,
Capitec Bank
Capitec Bank's reply08 Jul 2020, 15:40
Official
Good day Naledzani, L,
As discussed telephonically, I confirm the matter has been dealt with.
Kind Regards,
Capitec Bank
As discussed telephonically, I confirm the matter has been dealt with.
Kind Regards,
Capitec Bank
NL
Naledzani L's updateReviewer Update
09 Jul 2020, 00:37Good day,
I'm glad to report that indeed I got my money yesterday @ around 15:00.
I'm just disappointed with the ********** turnaround times to resolve such basic issues.
Furthermore, the inconsistent and at times contradictory communication between employees at different branches and within branches as well as Head Office does not assist.
A lot will have to improve.
I really hope that this area will be looked at.
Thank you
I'm glad to report that indeed I got my money yesterday @ around 15:00.
I'm just disappointed with the ********** turnaround times to resolve such basic issues.
Furthermore, the inconsistent and at times contradictory communication between employees at different branches and within branches as well as Head Office does not assist.
A lot will have to improve.
I really hope that this area will be looked at.
Thank you
NL
Naledzani L's update09 Jul 2020, 00:37
Reviewer Update
Good day,
I'm glad to report that indeed I got my money yesterday @ around 15:00.
I'm just disappointed with the ********** turnaround times to resolve such basic issues.
Furthermore, the inconsistent and at times contradictory communication between employees at different branches and within branches as well as Head Office does not assist.
A lot will have to improve.
I really hope that this area will be looked at.
Thank you
I'm glad to report that indeed I got my money yesterday @ around 15:00.
I'm just disappointed with the ********** turnaround times to resolve such basic issues.
Furthermore, the inconsistent and at times contradictory communication between employees at different branches and within branches as well as Head Office does not assist.
A lot will have to improve.
I really hope that this area will be looked at.
Thank you