REFERENCE NO. ***6

As a Capitec client, I am disgusted in how this matter is being handled. I am being penalised for a mistake that Capitec has made with the Credit Bureau and due to this Capitec will not top up my loan and I cannot get a loan even from African Bank as it looks as if I am over exposed, which is not the case. Now as far as I am concerned I cannot believe that my own bank (Capitec) knowing that the mistake is their fault cannot take this matter to a Manager to assist in a loan for a client that has never defaulted with them and is now earning R7000-00 more than she used to. I honestly am totally disgusted that Capitec can do this to their own customers, it's as if Capitec is prepared to let a customer go to another bank. <br> <br> I would like this matter sorted out by Friday 7th of August 2015 as I do not see why I must wait 10 working days to have it removed off Credit Bureau and only them Capitec will look at helping me. I have had an accident with my car and want to fix it myself as I am not prepared to lose my no claim bonus from the insurance company. I am going away on Monday and also needed some money for my holiday. There seems to be no communication between departments.<br> <br>