EM
Eulenda M

1 reviews | Active since Jan 2019

25 Nov 2021, 13:16

Reference ***5! Terrible Service. I want my MONEY.

Reference ***5. I WANT MY MONEY BACK. It’s been over a month that I’m waiting for my money to be back into my account, every time I call they say it will be sorted, I’m taking this matter to the Ombudsman of Banking as I’m sick and tired of your terrible service I even spoke to LINDIWE the team leader but it seems like she’s also don’t know what she’s doing. It was an error that I couldn’t withdraw the money. I need my money back ASAP!...I spoke to Thembi she says the manager LINDIWE will come back at 1pm I haven’t heard anything from her. Someone needs to lose their job if they can’t do it properly. As per the banking act regulations I have the right to get my money back if I did not withdraw it. Contact me ASAP on this number ***

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Replies (1)
Capitec Bank
Capitec Bank's reply25 Nov 2021, 16:11
Official
Good day   Eulenda 
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 
Kind regards Capitec Bank