*** - Capitec ***** department is a joke … it protects the ******* at the clients expense …

On the 30th of October , I was drugged and someone logged on my phone and made a payment of 13600 to their account . Apparently I use two phones and the one I had while I was slowly dozing off was the notifications phones which alerted me that their transactions happening . I called the number on the Sms which is capitec and inform to freeze the funds on the other account and an Idian or colored guy answered . He informed me that he froze the funds and what should he do . Being all dizzy and all . I dozed off after that from what I was spiked with . Tomorrow morning , I woke up and went to the police station and open a case and did an affidavit to explain what took place and that I want my money back . Took the documents to capitec and and still confirmed that this is ***** and I want the frozen funds back . Capitec took my document which is the case number , affidavit which stated what happens and a copy of my ID . They said this would take 8 working days to 14 . Okay so unkept checking on them . Yesterday I called to ask why haven’t the funds been put back and they say they released the funds to the person whom they tried calling and didn’t answer the phone. So in essence the ***** person didn’t even say those are his or her funds and gave them confirmation. They decided to release the funds to him and now they like can you call the person to reverse the money . How ?? Capitec ref number is ***9 / saps case number 612/10/2021 . The police who was handling my case clearly stated to my face that capitec is going to take the funds for themselves even if you’ve frozen the entire transaction… And on the other hand they wouldn’t even give you information on the person . I have manage to get hold of the head office emails addresses of their bosses . I wanted to CC them on the mail . Their office are in stellenbosch and a capitec which a came across which had that information via the FSP /FSCA . They didn’t even bother yo call me and confirm .