*** - No withdrawal was done on the initial complaint

Good day Sibongile. Following your confirmation that the complaint has been withdrawn, we have proceeded to close the matter. ***. Kindly contact Complaint Management ***.

I would like to raise a concern regarding communication received from Capitec Bank indicating that I have withdrawn my complaint. This is incorrect, as I have not requested or authorised the withdrawal of this complaint. Kindly investigate this matter urgently and confirm the current status of my complaint. I would appreciate it if the complaint could be reinstated (if it has been closed) and that I am provided with clarity on how this update was made. Please treat this as a priority and advise on the next steps. I need the account to be unblocked as we need the funds to purchase electricity.