*** Horrible service

I app**** for a loan on the 05th of September 2019, I was told it will take a day to get feedback. Since then I was told my query was assigned to a lady named Aphiwe. She communicated over email for a while telling me they have system issues and then went ghost. I then made numerous calls spoke to a team leader named Masi and then a manager Dozel. I have been given a constant run around and still not service or communication or answer. Everyday I get told tomorrow. It's takes a day, it's now been a week. All of these people are of no help and make promises to call back and don't. I even assisted them in confirming employment because they seemed lacksy daisy. My ref for my application is ***, today I was told by the supposed Aphiwe it will be done before she leaves, I'm beyond disgusted with the service I'm receiving from capitec, it's been a pain staking time getting anything done. I wonder if they will even keep the promise made today.