AS
Andre S

1 reviews | Active since Jun 2016

11 Dec 2017, 10:08

ref ***4

Impossible to make contact with someone called Alex re an ongoing inquiry for a new debit card for my 90 year old mother. their call center will not give you a number to call and the branch does not have the info both claim they will send e-mails to the relevant party. working with capitec on anything other than the basic day to day banking is a nightmare and it is imposible to talk to anybody in management

0
Replies (1)
Capitec Bank
Capitec Bank's reply11 Dec 2017, 11:25
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,