Ref ***6

On the 29 January 2016 at about 18h40 I was standing in line at the Capitec ATM in Carlswald Mall. I withdrew R1000 from my account, but only R500 was dispensed by the ATM, the rest of the money getting jammed inside. I tried again withdrawing an amount of R100 hoping that the rest would come out but that never happened, I only got the R100 I withdrew.<br> I logged a complaint on the very same day minutes after the incident, I was given a reference number and I was told the matter would be referred to the relevant department and I would get feedback within 14 days. I kept on checking on the progress every second and third day, 14 days went by and I still had no feedback. <br> I had to call the call centre again only to be told the mater was finalised and the money from the ATM was actually short. <br> <br> This has really caused a huge inconvenience as I had to use the money to pay for my rent, and I had to find alternative means to get the money. This has really set me back as I had to go borrow money again which I have to pay with interest. This is going to cause me more money as I have to now go from department to department to get it sorted out. Ref ***6