Rediculous

I had an interesting conversation with one of Capitec complaints management stuff by the name of Abigail (who returned my call and as she should kept calm and apologized) But made a mistake by making and stressing a point that Capitec is doing me a "Goodwill gesture" Well ill be ****ed if my rightfully money is being classified as a GWG... Is not. And she went on by messing it up even further when being corrected by raising her voice - which s****s the entire gesture of apologizing in the first place for something that should have not been a complaint in the first place.

FYI: Now when you run a legitimate regulalated customer service business 1. Continuously train your business stuff and fresh their customer handling ethics. : I don't necessarily need the bank - the bank needs it's clients... (otherwise we might as well go to Time bank and other Digital banks with less hustles. 2. Do take too long to resolve a simple query - which results in your customers being feed up and losing confidence in you.

I'm honestly very disappointed with the way I was handled by Capitec, I understand they don't care and I am fine with that (I had to log a complaint in order for the manager to be called to oder) after claiming to state what he said to me was not true : painting me with a **** brush.

I asked him to send me a letter to take this further as he promised but was never done... Soon a I left the branch that was goodbye to my query.

Yes I have my "GWG" money back but, nobody compensates me (not to be even mentioned when spoken to telephonically or otherwise) for all this back and forth... Nothing. Now I'm not wotting this to get anything out of you(Capitec) I'm just disgusted!!!

I don't want no telephone call apologizing for **** that not sincere nor any form of communication... Thank you!!!

That's not how it works guys... Business ethics in this country sucks.