Redeemed voucher

Capitec complaints I have longing a complain at capitec bank till now I'm waiting. I have cash sand then it says pin has expired they said I mast call complain management I did the cash send pin says redeemed will I did not get the money. They asked me 5 Questions and I answered those questions after that they said they a stil invistigating till now the are not coming back to me I called them again they said they are still investigating. The voucher was never redeemed.