Red Flagged for Capitec Bank Statements !!!

I have been a capitec client for more than 10 years now, and it came to my attention end last year that I had app**** for a loan some where with ********** bank statements? The only bank account that I have owned since 2011 has been Capitec? So now there is a red flag on my name on my account, and I am unable to apply any where for a debt consolidation loan.

So please provide me with details of where this comes from and who listed it!!! I was into Capitec in November 2022 in Hartbee****rt Dam at the Village Mall, and I am still waiting for a form of feedback and would like to sort out my finances asap.

But if this is how I get treated by my own banking institution, I think it would be better to find another bank that will support my needs, and help assist in sorting out **** like this.