Red flag institution

Deceiving the public with false information to gain customers and make money.My husband was assisted by a consultant at the Goodwood Capitec branch he was asked if he would like to open a fixed account for 32 days which he agreed.Only for us to find out the account was a fixed account for a year and if we want the money to be released there is a penalty fee that needs to be paid so the money has been with Capitec for 3 months only to be told no interest will be paid and the penalty fee is will be charged. This process was difficult as every time we were contacted the entire situation has to be explained over and over to a new consultant. To make matters worse my husband is overseas and they asked to be contacted via zoom call.The frustration in getting your own money back. How exactly are we at fault and liable for a penalty? If the consultant was dishonest in his actions.Please be aware of these Capitec! I require a full refund of the penalty fee as it was no fault of my own.Staff need proper training and not be greedy for commission when taking peoples hard earned money as a easy transaction.