Recurring Payments to Standard Bank

On 19/10/2017 I tried to make a change to a recurring payment of mine and suddenly got error messages "SYSTEM ERROR... invalid bank code.." etc. This payment has been going for years and none of the banking details have changed. I tried unsuccessfully to reload the entire Beneficiary information and that also did not help. I then called and spoke to Mokoena Khang (Business Support Centre) ********** and since he was also unable to correct the issue from his side, he asked me to email the error messages to him. Its now over a month and Capitec are not fixing this issue, nor are they responding to my emails which I find very concerning.