JP
Joachim P
1 reviews | Active since Jun 2016
16 Aug 2020, 10:58
Reckless cashier deposit
Good day,
Why would a cashier deposit money to an account number that is by far different from the other on starting with 126**** other 600****? How can I trust Capitec with my money if the cashier is reckless with where the money was deposited. This happened in Thabazimbi,
I am very disappointed. how do I continue to trust Capitec when my money is treated with ignorance?
Best regards
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Capitec Bank's replyOfficial
17 Aug 2020, 12:31Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply17 Aug 2020, 12:31
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank