Recently migrated to Capitec from ABSA

Beyond the fact that the simplicity of banking is EXACTLY as advertised, upon registering with Capitec all of my debit orders were transferred automatically; with erroneous processes resulting in a brief confirmational SMS informing me to take action. This process has never worked for me before. My low expectations from a history of terrible banking services resulted in my own annoyance, as the transfers occurred before my subsequent paycheck. To clarify: I am plainly stating that they were too efficient for me!

The online banking service somehow confused me (maybe it was too easy, or my expectations were once again too low?), leading to a phone call from a friendly adviser offering support.

Every interaction with the company has been swift and efficient, with immediate answers to my questions and equally rapid solutions to my personal banking problems/requirements.

I am not accustomed to this level of service from a bank and am extremely pleased so far.

Good job Capitec, at this rate you have earned a loyal customer for life.

Kind regards, WK vd Merwe