Receiving Torn bank notes twice

I went to Capitec Newcastle Mall today and the ATM gave me a torn R200 note, unfortunately they couldn’t take it back because I don’t have an account with them even though I provided them with a receipt that I received from the bank. I’m upset because this is the second time that this is happening, at first they also gave me a torn R200 note and we had to go inside and change it since my mother is the one who has an account at Capitec. This is totally unacceptable from Capitec, I’m highly disappointed in them