MW
Marius W
1 reviews | Active since Feb 2013
04 Sept 2015, 13:55
Receiving automated call daily - cannot cancel
I'm receiving an automated call DAILY, asking me to call Capitec Bank. I am not a Capitec customer. When phoning the call centre, their response is that it is probably my colleagues that have used my tel number and i need to talk to them (There's around 300 people in my building!!). Apparently they cannot delete my number from the system and can also not disclose who the person is that \I need to ask not to use my number". This is not the first time that I am going through this same process!! When asking to speak to a supervisor \""they are not available\""."""
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Replies (1)Capitec Bank's replyOfficial
04 Sept 2015, 16:15Hello Firewire,
I acknowledge your posting, and have referred it to Zonke Sobekwa for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Zonke Sobekwa for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply04 Sept 2015, 16:15
Official
Hello Firewire,
I acknowledge your posting, and have referred it to Zonke Sobekwa for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Zonke Sobekwa for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
