CD
Ciska D
1 reviews | Active since Apr 2020
27 Apr 2020, 20:59
Received sms stating account is in arrears when its NOT IN ARREARS
I just received a sms that my loan account is in arrears. That is incorrect. The loan debit order went of on the 25th of April as usual. My account IS NOT in arrears. I am not happy about receiving sms’s that my account is in arrears when its NOT in arrears. This affects my credit record! Please fix this.
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Replies (2)
Capitec Bank's replyOfficial
28 Apr 2020, 10:28I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply28 Apr 2020, 10:28
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
08 May 2020, 09:21Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply08 May 2020, 09:21
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank