Recall of EFT done on APP

Good day

Last week Friday 25/08/2017 I went to Capitec Bank to recall a EFT of R6000 I did from my app. I made a mistake with wrong amount to wrong account and trusted Capitec Bank to assist me.

The consultant in the branch and from Service Center which the consultant phoned from the branch, explained to me it will cost me R120 because it was to a different bank and it will take up to 7 calendar days and I agreed to their terms. Incident number ********** 0.

Today when I called the service center on ***they tell me a different story. Now they are saying it will take up to 14 calendar days or MORE and they cant guarantee I will get my money back. I trust my own bank and this is the treatment I get.

This is now placing me in a tough situation as I made commitments for today as I was told by Capitec Bank I will receive my money back in up to 7 calendar days and I trusted them.

If I was explained on 25/08/2017 that the process is what they explained to me today, then I would not have agreed to pay the R120 as it is totally ridiculous to pay that and wait so long.

I also could then of gone to the company I paid incorrectly and requested a refund from them and I am sure I would have received much better service from them, but instead like I fool I trusted Capitec Bank.

This does not make me feel like a valued customer and I am seriously considering closing my account as the trust relationship between me and Capitec Bank has been broken.

I don't know what to too about the commitments I made due to Capitec Bank. Thanks for nothing.

I need my money back today please. Can I be assisted urgently please?