1 reviews | Active since Sept 2016
Recall Not Done But Charged for It
On the 15th May 2018 I made a payment of R2700 instead of R270 into a STD Bank account and the account was also wrong. On the 19th May 2018 I went to the bank when the receiver advised that the payment had not reflected from their side - Ref #: ********** 4 was given for the recall I requested and was advised that it would take 7 working days. I just called the call centre and I have been advised that there is no update on the system, however the recall penalty fee was deducted from my account.
How do you charge someone when you have not even fully delivered on your mandate? Capitec must cancel that recall and reimburse my money I will sort the matter out with the person I mistakenly transferred to!!!!
Think I need to take my banking somewhere else.
I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day
As discussed telephonically, your matter is being dealt with and further feedback will be communicated to you.
Complaint Management
Capitec Bank
Good day
As discussed telephonically, your matter is being dealt with and further feedback will be communicated to you.
Complaint Management
Capitec Bank