Recall needs to be done asap!

I phoned Capitec onthe beginning of August because I made a wrong payment into an FNB account which I was suppose to pay someone but the person is also banking with Capitec. I phoned the same day to get the recalled done but was said it will take 7-14 working days, which I accepted even if it way out. They took my recall money fee which is R 160.00!!!!!!!!!!!!!!!!!!!! when I phoned in again this morning, they apperantly do not do recall anymore????????what the hell. but you can take the fee money for the recall but now you take my money that i mistakenly paid into someone else account and the recall money? Please refund me the wrongly amount that I paid into the FNB account - which was R 700.00.