Recall fee charged that was unsuccessful

On 1 April 2021 I made an error payment to Dstv/Multichoice a registered beneficiary with my financial institution Capitec Bank instead of one of my own beneficiaries. Upon realising my error i immediately went into a Capitec branch to recall the amount of R4720.00. The consultant advised that i will be charged R160 to recall the payment to which i agreed but could not confirm a TAT as they do not know Dstv/Multichoice's bank of business. The consultant also advised that the department dealing with this matter will be in contact with myself which todate never happened.

On Friday 9 April 2021 i went back to the branch to enquire how far along this process is as i needed the money and was told by another consultant on present day that it takes between 7-14 days for the matter to be dealt with. I asked the consultant if I should contact Dstv/Multichoice directly as it seems that I will be fighting for my money to be recalled and was advised that I first need this process to run it's course before attempting that.

Today 14 April 2021 I contacted the Capitec Bank customer service department to request an update and was told the recall was unsuccessful due to Dstv/Multichoice not giving them authorisation to recall the money and that I should contact Dstv/Multichoice personally to have this matter resolved.

So my question to you Capitec Bank as my Financial institution why do you charge me R160 for not resolving this matter, why not refer me to Dstv/Multichoice in the first place to remedy this situation 14 days ago? What happens to the R160 I was charged and my R4720.00 still in Dstv/Multichoice's account?

Your service delivery is putrid and a clear indication that you are exploiting your clients.